At Meow Howl we understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and deliver your order as fast as possible.

We currently deliver our products via our professional courier service company throughout all 7 Emirates and our FREE deliveries take 1 to 3 working days to be delivered. 

Delivery Charges:

Meow Howl offers FREE delivery on all orders of AED 150 or more.

For orders under AED 150 there is a delivery fee of AED 25.00.

Delivery locations, days and schedule

Deliveries are 7 days a week,  provided all items are available in stock:

  • Delivery Days: Monday - Sunday (7 days a week)
  • In case an item you have ordered is out of stock, we will inform you of any delays in your delivery. 
  • Only orders with a clear and full delivery address will be processed. If you provided the wrong delivery address by accident, kindly  get in touch with our customer service team in order to update your delivery details.

We deliver to all 7 Emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al-Quwain, Fujairah and Ras Al Khaimah.

 

Holiday Delivery Schedule 

In the event of a public holiday (Eid holidays, Christmas, National Day etc.) deliveries might be delayed:

  • If items are available in our stock, we will deliver within the above standard delivery terms.
  • If items are out of stock, there will be a delay in deliveries for such items as our suppliers are closed over public holidays.
  • We can arrange for split delivery at no extra cost to our customers - items available in our own stock will be delivered as per our standard delivery terms, items that need to be ordered with the suppliers will be delivered after the holiday period.  
  • We do apologise for any delays. Please plan your orders over public holidays accordingly. 

 

Receiving of your Package

If you know you might not be in for your delivery, please leave details in the comments box upon placing your order where you would like your order to be left.  

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Refund and Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, sealed and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@meowhowl.ae. Please note that returns may incur a delivery charge. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@meowhowl.ae.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@meowhowl.ae.